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We are Here to Support you All The Way

How can we help you?

From our experience, we know that many problems can be easily solved with a few steps,call our sales executive for hardware, software and upgraded parts.

Product Manuals

Request a product manual or game parts list from a member of our support team.

REQUEST GAME MANUAL?

For Repairs and Returns, Please Submit Request

Existing customer can lodge their support forms here for repair and replacement of parts within their warranty period. If you’re not sure if your game or parts are still under warranty Please contact our sales department so one of our team members can assist you. Need parts or information about legacy games?

SUPPORT FORM

Rich Amusement FAQs

  • Check your warranty period
  • Kindly feel up SUPPORT FORM
  • Select Claim warranty in Request type
  • Describe your issues in comments
  • All set! Wait for response
That is depends on your issue. We can say, however, that we’ll work closely with you to resolve your issue as quickly as possible.
Is there any problem with your machine? We are here to support you all the way. We are not able to take that machine back but we suggest you to contact one of our team members to help you as soon as we can.
Rich Amusement is also produce game for custom edition. Yes, this is best option ever to launching new products with Amusement Games like Hammer, Croco etc... We have also worked on projects with many high-profile companies that include Hewlett-Packard, Tata etc… for promoting their products in event.

We offer a wide variety of special edition arcade cabinets to meet all needs, we can cater for almost anything that is required.

Here we have two available models in power game. If you don’t have any issues about height we recommended you to select Hammer X-Treme because of it gives more attraction to audience and people love to play it again and again. Hammer is also best choice for you if you would select. Both games come with same concept and same quality as well, different are only side features. This is most revenue generated ticket redemption game ever in India as of now.
First of all please check that your machine is inbuilt with surrounding sound card! If yes, you can set number of sound tracks. Here you can also play your own selected music, just add music file name as “0” and will be continue file name up to “100”. You can allow playing music up to 64GB’s.
We all need people who will give us feedback. That’s how we improve; you can give us feedback on home page.
No there is no additional charge for warranty claim parts but make sure that your machine is under warranty period either you have to pay amount for parts.
Every customer has access to general information, info sheet and master dimension. Additional support is available on request in SUPPORT FORM.

Technical Support Hours

Monday-Saturday 9:30AM - 6:30PM

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